Welcome to Collated Nails Shop’s FAQ page. We’ve compiled answers to the most common questions our customers ask about our products, delivery, payments, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our support team at [email protected].
Product Questions
What types of nails and fasteners do you offer?
We specialise in a wide range of high-quality fastening solutions including Bare Units, Finishing Nails, Framing Nails, Galvanised Staples, Heavy Duty Staples, and compatible Nail Guns. Our products are designed for both professional contractors and DIY enthusiasts.
Are your products suitable for outdoor projects?
Yes, we offer galvanised options that provide excellent corrosion resistance, making them ideal for outdoor applications and projects exposed to moisture.
Ordering & Account Questions
How do I place an order?
Simply browse our website, add your selected items to the cart, and proceed to checkout where you’ll enter your details and choose your preferred payment method.
Do I need to create an account to make a purchase?
While you can check out as a guest, creating an account allows you to track your orders, save your preferences, and enjoy faster checkout on future purchases.
Payment Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to ensure all your payment information is kept secure and confidential.
Delivery Questions
What delivery options do you offer?
We offer two shipping methods: Standard Shipping (£12.95 via DHL or FedEx, 10-15 days after dispatch) and Free Shipping (for orders over £50 via EMS, 15-25 days after dispatch).
How long does order processing take?
Our team processes orders within 1-2 business days, which includes order verification, payment confirmation, and secure packaging.
Do you ship internationally?
Yes, we ship worldwide to most countries. However, we are unable to deliver to some remote regions in Asia and other areas due to logistical constraints.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with tracking information that allows you to monitor your delivery in real-time.
Returns & Refunds Questions
What is your returns policy?
We accept returns within 15 days of receipt, provided items are unused and in their original packaging. Please refer to our Returns Policy for full details or contact our customer service team.
How long do refunds take to process?
Once we receive your returned items and verify their condition, we typically process refunds within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment provider.
Company Information
Where are you located?
We’re based at 34 St Ann Way, Gloucester, GB GL8S 8DM, United Kingdom, but we serve customers globally with our reliable delivery services.
How can I contact customer service?
Our support team is always ready to assist you. Please email us at [email protected] with any questions or concerns.
Thank you for choosing Collated Nails Shop as your trusted partner for quality fastening solutions. We’re committed to supporting your projects with reliable products and service.